Privacy Policy

RV World DMC Pvt Ltd ("we", "our", "us") is committed to protecting the privacy of all individuals who interact with our website at rvworlddmc.com and our B2B travel services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it.

By using our website or engaging our services, you agree to the practices described in this policy.

RV World DMC Pvt Ltd is a Destination Management Company registered in India, operating from:

2nd Floor, 23B Bakultala Lane, Kasba, Kolkata - 700042, West Bengal, India
CIN: U79120WB2026PTC289293
GST No.: 19AAQCR2247H1ZZ
Email: [email protected]
Phone: +91 98315 15544

We may collect the following categories of personal data:

• Contact information: Name, email address, phone number, company name, and country — provided when you submit an inquiry form.
• Communication data: Messages, queries, and correspondence you send us.
• Usage data: IP address, browser type, pages visited, time spent, and referring URLs — collected automatically via cookies and analytics tools.
• Business data: Travel agent credentials, booking preferences, and itinerary requirements shared during service engagement.

We do not collect sensitive personal data (e.g., health information, financial card details) through this website.

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested travel services.
• To communicate updates, proposals, and service information relevant to your business.
• To improve our website, content, and user experience.
• To comply with legal and regulatory obligations.
• To detect and prevent fraudulent or unauthorised activity.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We process your personal data on the following legal grounds:

• Contractual necessity: To fulfil service agreements with travel agents and operators.
• Legitimate interests: To operate and improve our business, respond to inquiries, and maintain security.
• Consent: Where you have explicitly agreed to receive communications or the use of non-essential cookies.
• Legal obligation: Where required by applicable law.

We may share your data with:

• Service providers: Trusted third-party vendors (e.g., email platforms, hosting providers) who process data on our behalf under strict confidentiality agreements.
• Ground operators and suppliers: Only the data necessary to fulfil a confirmed booking or itinerary.
• Legal authorities: Where required by law, court order, or regulatory authority.

All third parties are required to handle your data in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Inquiry data is typically retained for up to 3 years. You may request deletion at any time (see Section 9).

Our website uses cookies to enhance functionality and analyse usage. Please refer to our Cookie Policy for full details on the types of cookies used and how to manage your preferences.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request that we limit how we process your data.
• Portability: Request transfer of your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

For any privacy-related questions or requests, please contact:

RV World DMC Pvt Ltd — Data Privacy
2nd Floor, 23B Bakultala Lane, Kasba, Kolkata - 700042
Email: [email protected]